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Accommodation - Frequently Asked Questions
Based upon your chosen category (Accommodation), here are the most commonly asked questions about using the website and taking a holiday with us. Please click on one of the questions to view the answer:
 

Standard Deposit table

Property Rental Initial Payment
£0 to £199 £70
£200 to £299 £100
£300 to £399 £140
£400 to £499 £170
£500 to £749 £250
£750 to £999 £290
£1000 to £1499 £390
£1500 and above £490


English Country Cottages and Scottish Country Cottages Brands only
Standard Deposit table

Property Rental Initial Payment
£0 to £205 £70
£206 to £308 £110
£309 to £411 £140
£412 to £514 £170
£515 to £771 £250
£772 to £1029 £290
£1030 to £1544 £390
£1545+ £490
Most Frequent Questions
1 I am trying to book a short break, but the website says I can't.
2 What amenities are available at the property?
3 Can I take an extra person/infant?
4 Can I take an additional pet?
5 Can I book non-standard start day, for example Tuesday?
6 I am trying to book a property for next year, but the site won’t let me (the dates aren’t on the calendar).
7 When will I receive my confirmation?
8 How can I tell if a property is suitable for a wheelchair user / person with restricted mobility?
 
If you cannot find the answer to your query in our FAQs, please click here for our contact details.




Question: I tried accessing the site, but I got an error message / the site did not seem to work smoothly.

· The site is best viewed with browser versions 4 and above.
· This site works best if JavaScript and cookies are enabled on your browser - this is the default setting for all common browsers.
· AOL users may find that results are displayed more quickly if they use Internet Explorer or Netscape rather than the bespoke AOL browser.
· This site is designed for a screen resolution of 800 x 600 but you can view more results if you change your resolution to 1024 x 768.

In the unlikely event that you continue to experience problems, then please close down your browser session and retry again after a couple of minutes. The website is hosted across multiple servers. It is unlikely that you will experience further problems when you start a new browser session.


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Question: I am trying to book a short break, but the website says I can't.

Short Breaks are accepted at many of our UK properties and can be booked online. Start days for short breaks are always on a thursday and available start days will be displayed on the availability and pricing page.
The Duration for weekend breaks is 4 nights.

Short Breaks may be booked at any time in advance, except for the following times of the year, when they are not available:

Peak Summer Months ( end July and August).


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Question: Can you check the availability of a property for me?

It is not possible for us to undertake detailed internet searches and provide details by e-mail. Due to the constantly changing nature of holiday bookings, a property that is available now may not be available by the time you are able to read our email.

Instead, we always recommend that you use our website which is completely up to date with photos, descriptions, prices and most importantly availability.

There are 3 ways to search:

1) Quick Search (on the homepage) - this allows you to browse regions and countries based upon the size of property you require. It is an ideal way to search if your holiday dates are flexible

2) Availability Search - You can stipulate the finer details of your holiday with this search. Choose your holiday dates, preferred region, what features you require and the website will show you all the relevant properties.

3) Property Reference Search - Once you have a shortlist of properties, you can enter any reference number into the Property Reference search box (on the homepage) to view its details, photos and availability.

Once you have found a suitable property, you can complete the whole booking process online. Simply click on the button "Check Availability and Prices" on the property details page, confirm your holiday dates and proceed to book securely online. Your booking will be confirmed by e-mail.

If you would prefer more assistance with your search, please call our sales advisors who will be happy to help. (see contact details)


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Question: What amenities are available at the property?

At the property you will find most of the standard appliances you would expect to have at home.

All properties on the site have a description of services and facilities available. These can be found in the 'Property Details' section of the website.


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Question: Is there a TV /fridge etc at the property?

At the property you will find most of the standard appliances you would expect to have at home.

All properties on the site have a description of services and facilities available. These can be found in the 'Property Details' section of the website.


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Question: Can I take an extra person/infant?

Extra people/infants - If additional adults, children or infants wish to come on holiday with you, then you can amend your booking by using the "Contact Us" section of the site. The party size must, however, remain within the number of people (including infants and children) that the property clearly states it can safely accommodate.


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Question: Can I take an additional pet?

Extra Pets - There are 3 categories used by properties that welcome pets.

     1) 1 Pet welcome
     2) 2 Pets welcome
     3) Pets welcome The first two options are self explanatory, the third means that you can normally take up to 3 pets to the property.


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Question: How do I search for a property?

There are three ways to search:

  • Property reference - If you are familiar with the cottages that we offer, or have been to the site before, you may want to find a specific property. This allows you to enter the property reference and go straight to those details.

  • Quick search - allows you to browse properties before selecting a date when they are available.

  • Availability search - allows you find a cottage that is available on the dates that you require. You can make this search and simple or complex as you by selecting you cottage requirements such as the number of bedrooms or having a pub nearby!


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Question: Can I book non-standard start day, for example Tuesday?

All properties on the website have defined start dates. The website itself will guide you to choose the correct start date for each property. Friday and Saturday are the standard start days for most weekly bookings.

Where short breaks are accepted, the website will show the relevant start days for the duration you are seeking.


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Question: I am trying to book a property for next year, but the site won’t let me (the dates aren’t on the calendar).

The holiday season availability information that the website uses has date boundaries. If you wish to arrange a holiday for dates fall outside of the website calendar, please call us, (see contact details)


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Question: When will I receive my confirmation?

We will normally acknowledge availability and booking within 48 hours.

For holidays in the UK, we will send your booking confirmation and insurance documents to you by email on receipt of your initial payment. If you have not provided an e-mail address when booking, confirmation will be sent by post which usually takes 7-10 working days.

The information will include the name and phone number of your holiday contact, and will tell you when you must pay the remaining cost of your holiday. Upon receipt of the balance of your payment we will send you all necessary travel directions.


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Question: When will I receive the driving directions to the property?

We will normally acknowledge availability and booking within 48 hours.

We will send your booking confirmation and insurance documents to you by email on receipt of your initial payment. If you have not provided an e-mail address when booking, confirmation will be sent by post which usually takes 7-10 working days.

The information will include the name and phone number of your holiday contact, and will tell you when you must pay the remaining cost of your holiday. Upon receipt of the balance of your payment we will send you all necessary travel directions.


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Question: When will I receive details of the owner's address?

We will normally acknowledge availability and booking within 48 hours.

We will send your booking confirmation and insurance documents to you by email on receipt of your initial payment. If you have not provided an e-mail address when booking, confirmation will be sent by post which usually takes 7-10 working days.

The information will include the name and phone number of your holiday contact, and will tell you when you must pay the remaining cost of your holiday. Upon receipt of the balance of your payment we will send you all necessary travel directions.


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Question: Is there parking at the property?

All property descriptions on the website will include information regarding parking facilities.


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Question: How can I tell if a property is suitable for a wheelchair user / person with restricted mobility?

To ensure that a property fully meets your requirements, please contact us so that we can advise you of property facilities and access.


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Question: Is there parking at the property?

All property descriptions on the website will include information regarding parking facilities.


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Question: Booking Conditions 2007

2007 booking conditions


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Question: Booking Conditions 2008

2008 booking conditions


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